Who we are
Deanna C Ward, operating as a sole trader based in Western Australia for the purposes of offering training and coaching products and services.
We collect and maintain personal information provided to us by our users, either by the use of sign-up forms on our sites, including registration for events, or information provided at events. This may include for example, name and email addresses for registration of events and for newsletter purposes so that we may contact you regarding the event or news that keeps you up to date with current offers, events, free resources and coaching and training information and ongoing support. Information provided by you is completely voluntary and you have the option to opt out at any time.
Usage and analytics data
Information such as whether you have accessed information, clicked on a link, viewed pages, time and duration of site visits, crash logs, and other information relating to site usage is used for the functionality of our sites and services. When you submit information via the site or leave comments on the site we collect the data shown in the comments form, and also your IP address and browser user agent string to help spam detection. If you request a password reset, your IP address will be included in the reset email.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
For users that register on our sites, we also store the personal information you provide in your user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Site administrators can also see and edit that information.
How We Use Your Information
We only want to collect information that allows us to offer you services and products and follow up from our business.
We would only collect your physical address for shipment of physical goods.
Customer service and follow-up
We will use your information for customer support services, including dealing with login issues for online courses, rescheduling of courses or events, cancellations, payments, and refunds for example. From time to time we may also ask you for feedback to assess customer satisfaction and improve our services to you.
This may include notifications, updates regarding the business and marketing communications, for example
Third party service providers
Compliance with laws
We take all reasonable steps to protect the security of your data. However, we must emphasise that it is impossible for the business to completely guarantee that user data will be immune from malicious attack or compromise; as such, you should understand that transmission of personal data is always at your own risk.
Storage and Maintenance of User Data in Australia
Updating User Information
Your Responsibility to Safeguard Your Data